Client Relations Coordinator - Remote

Position Summary

Our company is seeking to hire a skilled Client Relations Coordinator to work alongside our Sales team in providing our clients with high touch customer service and support. 

The Client Relations Coordinator will specialize in new and established small to mid-sized accounts.  This position will manage internal processes and interface with contracted clients with a low testing volume and frequency. 

Working closely with our stellar Sales team, the Client Relations Coordinator will process the duration of the contract and commitments to the client pertaining to their account, internally and externally. As the Client Relations Coordinator, you will work with the Account Manager to project manage all renegade.bio internal teams to deliver on the product. You will also be one of the main points of contact for the client and all renegade.bio needs.

Principal duties and responsibilities

• managing distribution of collection kits, ordered and sent to the collection sites or doctor groups
• updating necessary channels for inventory
• setting up the collection company (BA PLS or other) - scheduling, communicating and following up, instructions and lab communications, delivery of samples communication
• updating all internal systems of new work and expected details and dates, 
• manage that IT requirements met and clients onboarded in our system
• client billing information gathered and shared with finance
• deliverables/results delivered on time
• follow up with the client
• ongoing sales and continued work orders for ongoing business
• A/R outreach on unpaid invoices 
• contract amendments or changes
• client feedback channel
• reporting

Education and Qualifications

• A Bachelor's degree is preferred
• 3+ years customer client relations experience
• 2+years sales experience
• 1+ years marketing experience
• Working knowledge of systems administration
• A professional appearance
• Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment
• The ability to read, write, and perform basic math
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills

Shifts

M-F, 9am-6pm. Some customer support on weekends may be needed.

Job Type: Full-time, exempt

Experience

• 3+ years client relations management experience.
• 2+years sales experience.
• 1+ years marketing experience.
• Working knowledge of systems administration

Compensation

Competitive Salary
Benefits include: Health, Dental, Vision
PTO/Holidays: 80 hours PTO for first 2 years of employment, 120 hours PTO at 3rd year, 11 Paid Holidays
Sick Time: Hours accrued under CA law - 1 hour for every 30 hours worked